RETAIL STORE MANAGER — DRMERS CLUB (NEW TORONTO STORE)

RETAIL STORE MANAGER — DRMERS CLUB TORONTO FLAGSHIP

Location: Toronto, ON
Type: Full-Time
Start Date: Fall 2026, prior to store opening

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ABOUT THE ROLE

We’re looking for an experienced Retail Store Manager to help us open and lead our new Toronto flagship store.

This is not a typical retail manager role.

You will be joining DRMERS CLUB before the store opens and will play an important role in bringing the location to life. Working closely with our Vancouver headquarters, you will help recruit and build the initial Toronto retail team, prepare the store for opening, establish strong operating routines, and lead the location through launch and continued growth.

Most of the larger systems, brand direction, and opening strategy will be handled in partnership with HQ. However, we’re looking for someone who can confidently take ownership on the ground, notice what still needs to be done, solve problems proactively, and make sure the store and team are fully ready to operate.

This is a unique opportunity for someone who wants to do more than inherit an existing store.

You’ll be able to say that you helped open, build, and lead a flagship location from the ground up.

As DRMERS CLUB continues to expand, there will also be opportunities to grow into future multi-store and broader retail leadership roles.

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RESPONSIBILITIES

PRE-OPENING + STORE SETUP

  • Work closely with HQ to prepare the Toronto flagship for opening
  • Support store setup, product receiving, merchandising, stockroom organization, and overall operational readiness
  • Familiarize with opening, closing, inventory, communication, and daily operating routines
  • Identify gaps or potential issues before opening and proactively work with HQ to resolve them
  • Ensure the store is fully prepared to deliver a strong customer experience from day one

TEAM RECRUITMENT + TRAINING

  • Support the recruitment and selection of the initial Toronto retail team
  • Help identify candidates who align with the brand, service standards, and team culture
  • Assist in onboarding and training the founding store team before opening
  • Set clear expectations around customer service, product knowledge, sales performance, accountability, and teamwork
  • Build a strong core team capable of maintaining the store’s standards as it grows

STORE LEADERSHIP + TEAM MANAGEMENT

  • Take full ownership of the day-to-day performance of the Toronto flagship
  • Lead and coach the retail team through strong floor presence, accountability, and clear standards
  • Create a high-performance store culture centered around customer experience, energy, teamwork, and results
  • Manage scheduling, team communication, weekly meetings, performance conversations, and day-to-day staff needs
  • Ensure the store consistently operates at a high standard visually, operationally, and culturally
  • Address issues early and make confident decisions when standards are not being met

CUSTOMER EXPERIENCE + SALES

  • Deliver a high-touch, brand-aligned customer experience
  • Drive performance through styling, product knowledge, and team coaching
  • Ensure the team can confidently communicate DRMERS CLUB’s brand story and product details
  • Lead by example during busy periods, launches, activations, and high-traffic weekends
  • Build meaningful relationships with customers and the local Toronto community

OPERATIONS + INVENTORY

  • Oversee daily store operations including opening and closing procedures, reporting, cash handling, payroll coordination, and inventory organization
  • Receive incoming shipments, verify quantities and condition, and ensure products are processed, organized, and made floor-ready efficiently
  • Maintain strong inventory accuracy through regular stock checks, cycle counts, and disciplined inventory practices
  • Coordinate product transfers, returns, deliveries, courier pickups, and other inventory-related needs
  • Manage the off-site storage unit, including organization, inventory visibility, product movement, and regular transfers between storage and the store
  • Maintain an organized and efficient stockroom, back-of-house area, and storage unit
  • Proactively identify operational inefficiencies and help improve internal systems as the business scales
  • Ensure company policies and operating procedures are followed consistently

BRAND + STORE PRESENTATION

  • Maintain strong visual merchandising and overall store presentation
  • Collaborate with HQ on launches, activations, merchandising updates, and community events
  • Help ensure the retail space reflects the brand creatively and operationally at all times
  • Maintain strong standards across product presentation, fitting rooms, cash desk, stockroom, cleanliness, music, and overall store energy
  • Provide clear feedback to HQ on customer behaviour, product performance, staffing needs, and opportunities within the Toronto market

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WHO YOU ARE

This opportunity is best suited for someone who has already managed a retail store or held significant responsibility within a strong retail environment and is now looking for a larger challenge.

You should be excited by the idea of building a store and your team—not intimidated by the fact that everything may not already be perfectly established.

  • At least 2–3 years of direct retail store management experience (1 year is acceptable depending on other experience)
  • Previous responsibility for leading employees, scheduling, coaching, store operations, and sales performance
  • Strong leadership presence with the ability to hold standards and lead a team confidently
  • Operationally minded—organized, proactive, and solutions-focused
  • Comfortable working in a fast-paced, growing brand environment
  • Naturally takes initiative and follows through without needing constant oversight
  • Strong communication and problem-solving skills
  • Comfortable making decisions and handling difficult performance conversations
  • Strong understanding of customer experience and sales-driven retail leadership
  • Comfortable working closely with a remote headquarters team
  • Familiar with Shopify POS and comfortable using spreadsheets or reporting tools
  • Experience in fashion, streetwear, premium retail, or high-growth brands is preferred but not required.

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COMPENSATION + PERKS

  • Salary: $67,000–$80,000 CAD based on experience
  • Year-end performance bonus contingent on store and operational performance
  • Quarterly clothing allowance
  • Paid vacation + sick days + extended health benefits
  • Opportunity to help open and lead a flagship location
  • Opportunity to grow into future multi-store or regional retail leadership roles as DRMERS CLUB expands

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HOW TO APPLY? Email your resume and cover letter to hiring@drmersclub.com with subject line formatted as "Toronto Retail Store Manager: First and Last Name" as well as any other supporting documents.

Your application should showcase:

  • The retail teams and store environments you have previously managed
  • Your experience with store operations, sales performance, hiring, and employee development
  • Why you are interested in helping open and build the DRMERS CLUB Toronto flagship

Applications without direct retail leadership experience may not be considered.

Please apply ASAP before the end of July.