FAQ

GENERAL

We recommend washing in cold water and hanging dry. 

We've carefully selected 4 different organizations to support and will be donating to them on a rotational-basis (per quarter). 

Receipts will be posted once the donations are made. 

SHIPPING

We ship worldwide! 

For USA/Canada/UK/AUS:
There will be a standard shipping rate ranging from $8-15 depending on the weight of your package.

For rest of the world:
Automated shipping rates will be applied at checkout depending on the courier.

Prices will vary depending on where you are located.

We recommend going through the checkout process to see our rates (no payment information needed!)

We get it - shipping costs suck. We hate it too! Unfortunately, worldwide shipping rates have skyrocketed.

We've put in an extensive amount of work into negotiating with couriers and even eating up some of our own profits to make a more affordable standard shipping rate for you.

The last thing we want is for a high shipping rate to get in the way of you getting your DRMERS CLUB pieces! 

We process and ship orders within 24-72 hours. Once the order is shipped, it may take about 8-15 days depending on where the destination is. International orders may take a little longer (but we promise we're worth the wait!).

We currently do not offer local pick ups in Vancouver anymore.

RETURNS/EXCHANGES

At this time, we are not taking in returns or exchanges. For more details, please view our full refund policy here

In the off chance that you receive a defected item, we will cover the return label and will process a full refund to you!

Please email hi@drmersclub.com :)

To start a return, you can contact us at hi@drmersclub.com. If your return is accepted, instructions on how and where to send your package will be forwarded to you. 

*Items sent back to us without first requesting a return will not be accepted.

We are currently only accepting returns for wrong or defected items.

For more details, please view our full refund policy here