Shipping policy

Orders are processed within 1 to 3 business days after purchase.
Orders placed on weekends will be processed on the following Monday or Tuesday, depending on the volume of orders.
Once your order is shipped, you will receive an email with your tracking information. Please note that courier tracking updates may take a few days to reflect.

Canada

USA

Delivery Time: 6 to 12 business days (Hawaii and Guam may take up to 30 days)
Shipping Fee: $7 USD flat rate
Free Shipping: Orders over $150 USD

Australia

Rest of World

Delays: Delivery times are estimates and may be impacted by external factors such as weather, customs processing, courier delays, weekends, or holidays.
Free Shipping: Free shipping thresholds vary by region and apply to eligible orders after discounts are applied.
Incorrect Address: Please double-check your shipping address before placing your order. We are not responsible for packages lost or delayed due to incorrect or incomplete address details provided by the customer.

If delivery fails, here’s how we can assist:

Re-Delivery Attempts: In some cases, we can coordinate with the courier for re-delivery. This depends on the courier’s policies and availability.
Additional Fees: If the failed delivery is due to reasons within your control (e.g., incorrect address, unavailability to receive the package), additional re-delivery fees may apply. These fees are determined by the courier.
Customer Responsibility: Ensure your shipping details are accurate and that someone is available to receive the package on the estimated delivery date.

If you encounter any delivery issues, contact us at hi@drmersclub.com, and we’ll do our best to assist you.

Once your order is shipped, you’ll receive a tracking email. Please note that tracking updates may take 1-3 business days to appear.

For any questions or concerns regarding shipping, feel free to reach out to us at hi@drmersclub.com. We're here to help!

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